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General
With our Management Philosophy as a guide, HVS/American
Hospitality Management Company provides Hotel Management Services to
a wide variety of hotels in a number of different locations across
the United States. As a hotel operator/manager we have the capacity
to maximize cash flow and return on investment for your property,
thus increasing its value. The following gives you information on
how we do it.
Getting to know the Property
When we take on a property we make an initial property visit
during which our goal is to gain a complete understanding of the
physical facilities, their condition, the market environment,
operating procedures, and existing management personnel. From this
point, we are able to formulate and begin to implement the changes
that will be necessary to operate the hotel more efficiently and
maximize revenues.
Cash Flow Maximization
In addition to maximizing revenues and managing expenses
appropriately, this includes regular cash flow forecasting, weekly
cash sweeps to concentrating accounts with excess funds
automatically invested. We will monitor and help challenge real
estate taxes and insurance costs. We will make debt service and
other payments for the owner and assist in debt renegotiation.
Business Planning
Proper planning and information is required for a hotel to best
reach its operating potential. HVS/American Hospitality Management
Company sees to it that a Business Plan is prepared annually for
each hotel that we manage. The plan includes details on the hotel's
market, capital improvement needs, and operating history. The
preparation of the plan involves the use of activity calendars for
planning and future monitoring. The information provided will work
to support the hotel's marketing plan and operating budget.
Property Visits
Visits to the property occur on both a regularly scheduled and
unscheduled follow-up basis for the purpose of inspection,
consultations with management personnel, and ongoing operations and
marketing reviews. Our quality control process also includes regular
visits by anonymous shoppers who use report formats tied to our
operating standards. This allows us to see our hotels through a
customer experience.
Weekly Reports
We provide weekly reports to owners depending on their needs. Our
accounting system allows owners to view financial data at any time
using a web-browser. For instance, some owners receive a weekly
report detailing month-to-date revenues, occupancy and Average Daily
Rate (ADR) for the current month while others simply look at that
data over the internet at convenient times and places of their own
choosing.
Volume Purchasing Agreements
Whenever practical, volume-purchasing agreements are negotiated.
Many hotels managed by HVS/American Hospitality Management Company
are franchised and full advantage is taken of the franchisor
purchasing programs. Additionally, it is sometimes possible to
arrange marketing and other hotel operations purchases in
conjunction with other hotels we manage. When such arrangements are
possible and provide a discount, costs are prorated to the
properties benefited. No fees, commissions or other arrangements are
charged or collected to benefit the management company for these
services and our contract specifically forbids “Hidden Fees.”
Redecorating and Refurbishing
With our knowledge of current trends and products in the hotel and
hospitality industry, we are adept in supervising the redecorating
and refurbishments of properties. Redecorating and refurbishing work
may be done by hotel employees, contractors or design firms,
depending on the project’s scope. Fees, if any, depend on the scope
of the work and the level of our responsibility.
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